Straight answers to the questions we hear most.
We use a system that scans Google Maps for local businesses and analyzes their public reviews. If we reached out to you, it's because your reviews flagged specific, fixable problems — like a hard-to-navigate website or customers mentioning they couldn't book online. We only contact businesses where we've identified something concrete we can help with.
Fair question. No. We're a small operation that helps local businesses fix specific problems identified in their Google reviews. We offer a free audit upfront so you can see exactly what we found before spending anything. Check our case studies for real examples, and the free audit costs you nothing — if it's not useful, you walk away.
We fix 6 specific problems that show up in Google reviews:
We do NOT fix: rude staff, pricing complaints, or quality-of-work issues. Those require internal changes that a website or booking system can't solve.
We'll tell you. The free audit categorizes every complaint into one of 9 categories — 6 fixable, 3 not. If your reviews mostly mention things we can't fix (rude staff, pricing, quality), we'll say so upfront and won't try to sell you something that won't help.
The free audit is delivered within 48 hours. If you decide to proceed, the build takes 2–4 weeks depending on the plan. You'll typically see measurable results (improved reviews, more bookings) within 60–90 days of launch.
Minimal involvement. We'll need your approval on design mockups (takes 10 minutes), access to your Google Business Profile, and your current booking/scheduling preferences. Everything else we handle.
If your current website is the problem (reviews mention it), we rebuild it. If your website is fine and the issues are elsewhere (booking, response time), we add what's missing without touching your existing site. The audit tells us exactly what needs to change.
Plans range from $1,500 (website fix only) to $4,000 (full package with booking, automation, and ongoing monitoring). See our pricing page for full details. The free audit is always free — no credit card, no commitment.
It depends on your starting point, but our clients typically see a 30–60% increase in bookings within 90 days. The businesses with the most review complaints about accessibility tend to see the biggest improvements — because there's the most room to grow.
We offer a 90-day guarantee. If you don't see measurable improvement in the specific review categories we identified in your audit, we refund 50% of your investment. We track the same metrics we showed you upfront — so there's no ambiguity.
The build is a one-time fee. If you choose a booking system or automation tools, there may be small monthly costs for those platforms (typically $20–50/month). We'll be transparent about this during the strategy call — no surprises.
Because we start with your actual reviews. We're not guessing what your problems are — your customers already told us. The audit shows you exactly which complaints are showing up and how often. If the data says a new booking system will help, it's because 15 of your customers said they couldn't book online.
Because the email referenced something specific about your business — not a generic pitch. We only reach out when we've already done the research and found a concrete problem. The free audit proves it: you'll see your own reviews categorized and scored. If it's not useful, you've lost nothing.
Honestly, no. If your reviews consistently mention rude or unprofessional staff, that's an internal management issue that a website or booking system can't solve. We'd tell you that in the audit rather than take your money for something that won't help.
The free audit answers most of them. Or just email us at hello@tryleadcanvas.com.
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